How to File an Online Complaint for Fraud Transaction & Reach the Google Pay Fraud Complaint Number

3 hours ago

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In today’s digital-first world, mobile wallets and UPI-based platforms have become a staple of everyday life in India. Google Pay, PhonePe, Paytm, and others have simplified how we transfer money. But this convenience also brings with it a darker side—online frauds. Whether it’s phishing, fake payment links, or impersonation scams, digital frauds are on the rise. That’s why knowing how to file an online complaint for fraud transaction is essential if you’ve fallen victim to one.

This article will guide you on how to raise a complaint swiftly, provide the right contact points (like Google Pay’s fraud complaint number), and share important tips to protect yourself in the future.

Common Types of Fraud Transactions

Before you file a complaint, it helps to identify the type of scam or fraud you’ve faced. Some of the common ones include:

UPI fraud via phishing: You get a call or message asking for your UPI PIN or requesting you to approve a collect request.
QR Code scams: Fraudsters send a QR code asking you to scan it to receive money, when in reality it results in money being deducted from your account.
Fake customer service numbers: Scammers pretend to be from banks or payment platforms to extract sensitive data.
Impersonation fraud: Someone impersonates a friend, relative, or known contact asking for emergency funds.

Once you realize a suspicious or unauthorized transaction has taken place, it’s important to act fast.

How to File an Online Complaint for a Fraud Transaction

There are multiple avenues available for filing a complaint:

1. National Cyber Crime Reporting Portal

The Indian government has launched a dedicated portal: https://npcicomplaint.com/

Steps:

Go to the website and click on “Report Other Cyber Crimes”.
Select “Financial Fraud” from the list.
Fill in your details and transaction information.
Submit supporting evidence like screenshots and bank statements.
Note the complaint reference number for future tracking.

2. RBI’s Sachet Portal

Another place to file complaints is the RBI’s Sachet portal https://npcicomplaint.com/. This is especially useful if the fraud involves non-regulated financial companies or shady loan apps.

Reporting Fraud on Google Pay

If your issue is specifically with Google Pay, they have a support process in place.

In-App Process:

Open Google Pay.
Tap on your profile picture → “Help & Feedback”.
Click on the transaction in question.
Tap “Raise Dispute” or “Report a Problem”.
Fill in the details and submit.

Customer Support:

You can call the Google Pay fraud complaint number via their official support line: 1-800-419-0157 (India Toll-Free). Alternatively, use the in-app chat support to speak with a representative.

Note: Google Pay will never ask for your PIN or OTP. If someone does, it’s a scam.

Additional Steps to Protect Yourself

Immediately inform your bank and block the card or account if necessary.
Change UPI PINs and app passwords.
Keep a copy of your complaint and any correspondence.
Monitor your bank statements for unusual activity.

Tips to Avoid Future Frauds

Never share your UPI PIN, OTP, or password with anyone.
Always verify payment requests or links.
Use trusted websites and avoid downloading APK files from unknown sources.
Keep your mobile phone’s software updated with the latest security patches.

Final Thoughts

Digital payments are a boon, but they come with the responsibility of staying vigilant. If you’ve been scammed, don’t panic—act fast. File an google pay fraud complaint number, contact your bank, and notify Google Pay or any other payment app involved. The faster you report, the better the chances of recovering your money.